{"id":5532,"date":"2023-05-21T09:11:47","date_gmt":"2023-05-21T09:11:47","guid":{"rendered":"http:\/\/source.wpopal.com\/olars\/?page_id=12"},"modified":"2024-02-12T15:47:52","modified_gmt":"2024-02-12T07:47:52","slug":"delivery-policy","status":"publish","type":"page","link":"https:\/\/astridfragrance.com\/zh\/delivery-policy\/","title":{"rendered":"Delivery Information"},"content":{"rendered":"

Delivery Service
<\/strong>Only available for delivery within the Hong Kong Special Administrative Region (SAR).<\/span><\/p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

Order amount<\/b><\/p>\r\n<\/td>\r\n

\r\n

Delivery method<\/b><\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

Below 429HKD<\/span><\/p>\r\n<\/td>\r\n

\r\n

Self Pick-up at SF Store \/ EF Locker: HKD 29
<\/span>Door-to-Door Delivery by SF Express: HKD 36<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

429HKD or above<\/span><\/p>\r\n<\/td>\r\n

\r\n

Free delivery for self pick-up at SF Store \/ EF Locker.
(*Please enter the SF code and address of the SF Store \/ EF Locker directly in the shipping address column during checkout.)<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

499HKD or above<\/span><\/p>\r\n<\/td>\r\n

\r\n

Free door-to-door delivery by SF Express.<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

SF Store addresses\uff1ahttps:\/\/www.sf-express.com\/hk\/tc\/dynamic_function\/S.F.Network\/SF_store_address\/<\/a><\/span><\/p>\r\n

EF Locker addresses\uff1a<\/span>https:\/\/www.sf-express.com\/hk\/tc\/dynamic_function\/S.F.Network\/EF-Locker\/<\/span><\/a><\/p>\r\n

Note: Please provide a valid phone number and email address for pick-up and contact purposes. In case of incorrect or missing information, ASTRID staff will notify the customer via WhatsApp within 3-5 working days and confirm the final delivery address and information.<\/span><\/p>\r\n

*For orders outside the Hong Kong SAR, please contact us directly via WhatsApp. We apologize for any inconvenience caused.<\/span><\/p>\r\n

 <\/p>\r\n\r\n\r\n\r\n\r\n\r\n

Delivery Time
<\/strong><\/span>Upon successful payment confirmation, standard orders will be shipped within 2-5 working days, subject to stock availability.<\/span><\/p>\r\n

Available on Hong Kong SAR only<\/span><\/p>\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

Delivery Service<\/span><\/p>\r\n<\/td>\r\n

\r\n

Delivery Time<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

standard<\/span><\/p>\r\n<\/td>\r\n

\r\n

2-3 working days<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

Remote Areas<\/span><\/p>\r\n<\/td>\r\n

\r\n

3-5 working days<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

 <\/p>\r\n

Return Policy(Applicable to Hong Kong SAR orders only)<\/strong>
<\/span><\/p>\r\n

Quality Issues or Product Damage\u00a0
<\/strong><\/p>\r\n

We only accept refunds\/replacements for the following cases:<\/span><\/p>\r\n

    \r\n
  1. Damage (excluding incorrect use, human damage, and personal reasons)<\/span><\/li>\r\n
  2. Quality issues, such as cracks, leaks, and malfunctioning nozzles (excluding incorrect use, human damage, and personal reasons)<\/span><\/li>\r\n<\/ol>\r\n

    *Note: There may be slight differences in the thickness of the glass bottles for each batch of perfume, resulting in slight variations in the liquid level. This is a normal occurrence and does not included within the product replacement.<\/span><\/p>\r\n

    Please contact our customer service representative via WhatsApp within 24 hours of receiving the product, and we will process your request as soon as possible.<\/span><\/p>\r\n

    After receiving confirmation from our colleague, please return the product along with the completed return form (please fill in all information) within three days. We will not accept any overdue returns.<\/span><\/p>\r\n

     <\/p>\r\n

    Refund<\/strong><\/p>\r\n

    After receiving the returned product, we will refund the corresponding amount within 10-14 working days and bear the shipping costs incurred for the return and exchange of products(excluded the shipping fee on the order that has been purchased). All perfumes are non-refundable.<\/span><\/p>\r\n

    Under normal circumstances, the refund process will be completed within 10 working days after receiving the returned product. However, the refund time may vary depending on the bank.<\/span><\/p>\r\n

    If your order includes a gift or shopping privilege, and the order does not meet the consumption requirements for gift giving after the return, please be sure to return the gift. If you do not return the gift, we will deduct the retail value of the gift during the refund process without any prior notice.<\/span><\/p>\r\n

     <\/p>\r\n

    Exchange of Products<\/strong><\/p>\r\n

    After receiving the returned product, we will arrange for a replacement product to be sent within 10 working days and bear the shipping costs incurred for the return and exchange of products. Customers can only exchange for the same product.<\/span><\/p>\r\n

    We only accept returns and exchanges for products sold on our website. For products purchased from other stores, please contact the original store for returns and exchanges.<\/span><\/p>\r\n

    Each order can only be returned or exchanged once.<\/span><\/p>\r\n

     <\/p>\r\n

    Missing or Incorrect Delivery<\/strong><\/p>\r\n

    Please contact our customer service representative via WhatsApp within 24 hours of receiving the product, and we will process your request as soon as possible.<\/span><\/p>\r\n

    After receiving confirmation from our colleague, please return the product along with the completed return form (please fill in all information) within three days. We will not accept any overdue returns.<\/span><\/p>\r\n

    For products that were incorrectly delivered, we will arrange for a re-delivery within 10 working days after receiving the returned product. We do not accept refunds or exchanges for such cases. We apologize for any inconvenience caused. All shipping methods will follow the original order and the shipping costs will be fully borne by ASTRID.<\/span><\/p>\r\n

     <\/p>\r\n

    Return Process<\/strong><\/p>\r\n

    1.Contact our Customer Service
    <\/span>WhatsApp our customer service department at +852 93116759 and provide the following information:<\/span><\/p>\r\n

    Order number:
    <\/span>Contact information:
    <\/span>Purchase date:
    <\/span>Product name and quantity for return:
    <\/span>Reason for return:<\/span><\/p>\r\n

    2.Package the Returned Product
    <\/span>Pack the product to be returned, along with the originalorder and packaging slip, according to the instructions provided by our customer service representative.<\/span><\/p>\r\n

    3.Confirm the Return
    <\/span>After the product is received, our customer service representative will inspect the product to ensure that it meets the return requirements. Once the return is accepted, we will complete the necessary procedures within 10 working days of receiving the returned product.<\/span><\/p>\r\n

    4.Arranging for Exchange
    <\/span>If you request an exchange, we will complete all necessary inspections and arrange for expedited delivery to the original shipping address within 10 working days after receiving the returned product.<\/span><\/p>\r\n

    5.Arranging for Refund
    <\/span>Once the returned product is confirmed, we will complete all necessary inspections and process the refund within 10 working days.<\/span><\/p>\r\n

    Once the refund is confirmed, please provide the account information for a personal bank account in Hong Kong so that we can promptly refund the amount. Our customer service representative will contact you to assist with the process.<\/span><\/p>\r\n

    If a discount code was used for the original purchase, the refund amount for a single returned product will be calculated by dividing the total amount deducted by the discount code by the total number of products in the order. Once a product is returned or refunded, the discount code cannot be used again.<\/span><\/p>\r\n

    In case of any disputes, ASTRID reserves the right to make the final decision and define the criteria for returns.<\/strong><\/p>\r\n

     <\/p>\r\n

    \u9001\u8ca8\u670d\u52d9
    <\/strong>\u53ea\u9650\u5bc4\u9001\u9999\u6e2f\u7279\u5225\u884c\u653f\u5340<\/span><\/p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n
    \r\n

    \u6d88\u8cbb\u91d1\u984d<\/b><\/p>\r\n<\/td>\r\n

    		\r\n

    \u9001\u8ca8\u65b9\u5f0f<\/b><\/p>\r\n<\/td>\r\n<\/tr>\r\n

    \r\n

    429HKD\u4ee5\u4e0b<\/span><\/p>\r\n<\/td>\r\n

    		\r\n

    \u5283\u4e00\u6536\u8cbb\uff1a
    <\/span>\u9806\u8c50\u7ad9\/\u667a\u80fd\u6ac3\u81ea\u53d6\uff1a$29
    <\/span>\u9806\u8c50\u9001\u8ca8\u4e0a\u9580\uff1a$36<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n

    \r\n

    429HKD\u6216\u4ee5\u4e0a<\/span><\/p>\r\n<\/td>\r\n

    		\r\n

    \u9806\u8c50\u7ad9\/\u667a\u80fd\u6ac3\u81ea\u53d6\u514d\u904b\u8cbb\u3002
    <\/span>\uff08*\u7d50\u5e33\u6642\uff0c\u8acb\u65bc\u6536\u4ef6\u5730\u5740\u4e00\u6b04\u76f4\u63a5\u586b\u4e0a\u9806\u8c50\u4ee3\u78bc\u53ca\u9806\u8c50\u7ad9\/\u667a\u80fd\u6ac3\u5730\u5740\u3002\uff09<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n

    \r\n

    499HKD\u6216\u4ee5\u4e0a<\/span><\/p>\r\n<\/td>\r\n

    		\r\n

    \u9806\u8c50\u9001\u8ca8\u4e0a\u9580\u514d\u904b\u8cbb\u3002<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

    \u9806\u8c50\u7ad9\u5730\u5740\uff1ahttps:\/\/www.sf-express.com\/hk\/tc\/dynamic_function\/S.F.Network\/SF_store_address\/<\/a><\/span><\/p>\r\n

    \u9806\u4fbf\u667a\u80fd\u6ac3\u5730\u5740\uff1a<\/span>https:\/\/www.sf-express.com\/hk\/tc\/dynamic_function\/S.F.Network\/EF-Locker\/<\/span><\/a><\/p>\r\n

    \u6ce8\u610f\uff1a<\/span>\u8acb\u586b\u5beb\u771f\u5be6\u96fb\u8a71\u865f\u78bc\u53ca\u96fb\u90f5\u5730\u5740\u4ee5\u4fbf\u53d6\u8ca8\u53ca\u806f\u7d61\u3002<\/span>\u5982\u6709\u8cc7\u6599\u932f\u8aa4\u6216\u907a\u7559\uff0cASTRID\u540c\u4e8b\u5c07\u65bc3-5\u500b\u5de5\u4f5c\u5929\u4ee5WhatsApp\u5f62\u5f0f\u901a\u77e5\u5ba2\u4eba\u4e26\u78ba\u8a8d\u6700\u7d42\u9001\u8ca8\u5730\u5740\/\u8cc7\u6599\u3002<\/span><\/p>\r\n

    \u6709\u95dc\u9999\u6e2f\u7279\u5225\u884c\u653f\u5340\u4ee5\u5916\u5730\u5340\u7684\u8a02\u55ae\uff0c\u8acb\u76f4\u63a5Whatsapp\u8207\u6211\u5011\u806f\u7d61\uff0c\u4e0d\u4fbf\u4e4b\u8655\uff0c\u656c\u8acb\u539f\u8ad2\u3002<\/span><\/p>\r\n

     <\/p>\r\n

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    <\/strong><\/span>\u78ba\u8a8d\u4ed8\u6b3e\u6210\u529f\u5f8c\uff0c\u4e00\u822c\u8a02\u55ae\u9700\u66422-5\u500b\u5de5\u4f5c\u5929\u5167\u5bc4\u51fa\uff0c\u8996\u8ca8\u5b58\u800c\u5b9a\u3002<\/span><\/p>\r\n

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    \r\n

    \u914d\u9001\u670d\u52d9<\/span><\/p>\r\n<\/td>\r\n

    		\r\n

    \u9001\u8ca8\u6642\u9593<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n

    \r\n

    \u6a19\u6e96<\/span><\/p>\r\n<\/td>\r\n

    		\r\n

    2-3\u500b\u5de5\u4f5c\u5929<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n

    \r\n

    \u504f\u9060\u5730\u5340<\/span><\/p>\r\n<\/td>\r\n

    		\r\n

    3-5\u500b\u5de5\u4f5c\u5929<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

     <\/p>\r\n

    \u9000\u8ca8\u9808\u77e5 (\u50c5\u9069\u7528\u65bc\u9999\u6e2f\u7279\u5225\u884c\u653f\u5340\u8a02\u55ae)<\/strong>
    <\/span><\/p>\r\n

     <\/p>\r\n

    \u7522\u54c1\u640d\u58de\u6216\u54c1\u8cea\u554f\u984c
    <\/strong>\u6211\u5011\u50c5\u63a5\u53d7\u4ee5\u4e0b\u60c5\u6cc1\u4e4b\u9000\u6b3e\/\u66f4\u63db\uff1a
    <\/span>1.\u640d\u58de (\u4e0d\u5305\u62ec\u4e0d\u6b63\u78ba\u4f7f\u7528\uff0c\u4eba\u70ba\u640d\u58de\u53ca\u500b\u4eba\u7406\u7531)
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     <\/p>\r\n

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    <\/span>\u6536\u56de\u9000\u4ef6\u5f8c\uff0c\u6211\u5011\u5c07\u65bc10-14\u500b\u5de5\u4f5c\u5929\u5167\u9000\u9084\u76f8\u61c9\u7684\u8ca8\u6b3e\u91d1\u984d\u4e26\u627f\u64d4\u56e0\u9000\u63db\u8ca8\u800c\u7522\u751f\u7684\u904b\u8cbb(\u4e0d\u5305\u62ec\u8cfc\u8cb7\u7522\u54c1\u6642\u7684\u904b\u8cbb)\u3002\u6240\u6709\u9999\u6c34\u5747\u4e0d\u8a2d\u9000\u6b3e\u3002<\/span><\/p>\r\n

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     <\/p>\r\n

    \u66f4\u63db\u8ca8\u54c1<\/strong>
    <\/span>\u6536\u56de\u9000\u4ef6\u5f8c\uff0c\u6211\u5011\u5c07\u65bc10\u500b\u5de5\u4f5c\u5929\u5167\u91cd\u65b0\u767c\u9001\u76f8\u61c9\u7684\u8ca8\u54c1\uff0c\u4e26\u627f\u64d4\u56e0\u9000\u63db\u8ca8\u800c\u7522\u751f\u7684\u904b\u8cbb\uff0c\u5ba2\u6236\u53ea\u53ef\u66f4\u63db\u540c\u6b3e\u7522\u54c1\u3002<\/span><\/p>\r\n

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     <\/p>\r\n

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    <\/strong>\u8acb\u65bc\u6536\u8ca8\u65e5\u671f\u8d77\u8a0824\u5c0f\u6642\u5167\u4ee5WhatsApp\u8207\u6211\u5011\u5ba2\u6236\u670d\u52d9\u54e1\u806f\u7d61\uff0c\u6211\u5011\u5c07\u76e1\u5feb\u70ba\u60a8\u8655\u7406\u3002<\/span><\/p>\r\n

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    \u932f\u8aa4\u9001\u905e\u7684\u7522\u54c1\u6211\u5011\u6703\u65bc\u6536\u56de\u9000\u4ef6\u5f8c10\u500b\u5de5\u4f5c\u5929\u5167\u70ba\u60a8\u5b89\u6392\u91cd\u65b0\u9001\u51fa\u8a02\u55ae\uff0c\u6055\u4e0d\u63a5\u53d7\u9000\u6b3e\u6216\u66f4\u63db\u5176\u4ed6\u8ca8\u54c1\uff0c\u4e0d\u4fbf\u4e4b\u8655\uff0c\u656c\u8acb\u539f\u8ad2\u3002\u6240\u6709\u904b\u9001\u65b9\u5f0f\u5747\u6309\u7167\u539f\u5148\u8a02\u55ae\u9032\u884c\u767c\u8ca8\uff0c\u904b\u8cbb\u7531ASTIRD\u5168\u6578\u627f\u64d4<\/span>\u3002<\/span><\/p>\r\n

     <\/p>\r\n

    \u9000\u8ca8\u6d41\u7a0b<\/strong><\/p>\r\n

      \r\n
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      \u9000\u8ca8\u539f\u56e0\uff1a<\/li>\r\n<\/ol>\r\n
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        \u5982\u7576\u521d\u8ca8\u54c1\u8a02\u55ae\u6709\u4f7f\u7528\u512a\u60e0\u78bc\uff0c\u55ae\u4e00\u8ca8\u54c1\u9000\u6b3e\u5c07\u4ee5\u512a\u60e0\u78bc\u6240\u6263\u6e1b\u4e4b\u7e3d\u984d\u9664\u4ee5\u8a02\u55ae\u5167\u4e4b\u6240\u6709\u8ca8\u54c1\u4f5c\u9000\u6b3e\u3002\u800c\u8a02\u55ae\u4e00\u7d93\u9000\u8ca8\u6216\u9000\u6b3e\uff0c\u76f8\u95dc\u7684\u512a\u60e0\u78bc\u4e0d\u53ef\u518d\u6b21\u4f7f\u7528\u3002<\/li>\r\n<\/ol>\r\n

        \u5982\u6709\u4efb\u4f55\u722d\u8b70\uff0cASTRID\u4fdd\u7559\u6700\u7d42\u6c7a\u5b9a\u6b0a\u4e26\u64c1\u6709\u5b9a\u7fa9\u9000\u8ca8\u5546\u54c1\u662f\u5426\u7b26\u5408\u9000\u8ca8\u689d\u4ef6\u7684\u6700\u7d42\u6c7a\u5b9a\u6b0a\u3002<\/strong><\/p>","protected":false},"excerpt":{"rendered":"

        Delivery ServiceOnly available for delivery within the Hong Kong Special Administrative Region (SAR). 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