Welcome to the ASTRID website (www.astridfragrance.com) (hereinafter referred to as the “Website”). These terms and conditions apply to your browsing and use of the Website, as well as your purchase of goods or services through the Website.

Please carefully read these terms and conditions. Your use of the Website or any part thereof indicates that you have read and accepted these terms and conditions and are bound by them. We reserve the right to update and change the content of the Website at any time and to unilaterally modify these terms and conditions without prior notice. You should review these terms and conditions prior to using the Website to understand any modifications to these binding terms.


(1) Services on the Website

The Website may update product information and prices from time to time and reserves the right to change product information, prices, and ordering conditions without notice. All orders are subject to final confirmation and processing based on product availability.

(2) Personal Use

The information contained on the Website is for reference, reading, and shopping purposes only and is for personal use only. You agree not to use the content or products on the Website in any way for commercial purposes, including but not limited to distributing, publishing, transmitting, modifying, displaying, or selling the content or products or creating derivative works from them, for personal or commercial use. ASTRID reserves the right to pursue damages against unauthorized use.

(3) Data Collection Statement

When you use the website, you may be required to provide your personal information to us (including but not limited to your name, gender, age group, contact information, and email address) (“Data”). You agree that this Data is voluntarily provided by you to us. If the Data you provide is incomplete or inaccurate, we may be unable to provide or continue to provide you with our services, or we may not allow or terminate your access to the Website.

You warrant that the Data you provide is accurate, true, valid, and complete. We reserve the absolute discretion to refuse any new user application or terminate any registered user without providing any reasons. If you need to make any changes to the registered Data, please contact us via email.

Email:[email protected]

(4) Gift Voucher Use

The gift vouchers issued by us are only applicable for online shopping services.

(5) Online Shopping Membership

This membership is only for the ASTRID online store and is provided for viewing personal order records.

(6) Goods Damage and Returns and Exchanges

Customers must check the goods upon receipt to ensure that the type, quantity, and quality of the goods match the order. If the goods do not match the type and quantity of the order or are damaged, please contact our customer service department via WhatsApp within 24 hours of receiving the goods to arrange for a replacement (applicable to orders in Hong Kong only). If the customer has signed for the goods or opened or used them, we reservethe right to refuse replacement.

(7) Disclaimer

We will not be liable to users or any third party for any inability to accurately provide the services requested by you due to force majeure (including natural disasters, fires, floods, accidents, riots, wars, government policies, strikes, customs detentions, computer viruses, network failures, etc.) or any circumstances beyond our control.

(8) Adverse Weather Arrangements

When Hong Kong raises Typhoon Signal No. 8 or above or Black Rainstorm Warning, delivery services may be delayed or changed, and we will contact customers during office hours to make alternative delivery arrangements when the relevant warning or signal is canceled. We reserve the right to refuse to deliver goods to any customer.






(1) 本網站的服務


(2) 個人使用


(3) 資料收集聲明



電郵:[email protected]

(4) 禮券使用


(5) 網上購物會員


(6) 商品損壞、退貨和換貨


(7) 免責聲明


(8) 惡劣天氣安排